LVLII Technician

ESSENTIAL DUTIES AND Responsibilities:
Provides direct technical support to customers on installations, usage, or maintenance of products to ensure that the system is functioning according to specifications.
Responds to customer inquiries concerning system software and applications.
Provides immediate customer assistance for emergency and URGENT fixes.
Creates temporary "work-around" for immediate customer issues where appropriate.
Escalates to Level 3 for any issues unresolved at Level 2 by packaging, with concise description, actions, and traces required for escalation.
Follows customer issues through to completion to ensure resolution and customer satisfaction have been achieved.
Assist in creating technical documents, and training material.
Provides work direction, problem resolution, and training to other technical support personnel
Participates in off-site travel to customer locations and other required facilities.
Addition responsibilities as required.

Experience in the technologies we currently have deployed:
Windows Server operating systems (2008 - 2012) as well as Client operating systems (Windows 7,8)
Active Directory
Microsoft Exchange, Remote Desktop Services.
Basic network competence in routing and switching
In addition, experience in the following technologies would be a great benefit:
VMWare, SonicWALL, Citrix,

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